DRS 588: 2024, Quality Service Management in Public Sector — Requirements for institutionalization and accountability

来源：epingalert 发布时间：2024-10-21 浏览量：*

通告成员：

Rwanda

通告类型：

TBT

通告发布时间：

2024-10-21

评议截止时间：

2024-12-20

通告描述：

This Draft Rwanda Standards specifies requirements for institutionalization and accountability in achieving service excellence within any public institution regardless of the nature and/ or complexity of their operations/ mandate.
It is designed to enable public institution to:
a) demonstrate its ability to consistently provide services that meet citizen/beneficiary expectations applicable statutory and regulatory requirements,
b) enhance citizen/beneficiary satisfaction by efficiently integrating the requirement of this standard, including mechanism for accountability and processes for ensuring compliance with citizen/beneficiary’s expectations, as well applicable statutory and regulatory requirements, and
c) regularly monitor and evaluate the effectiveness of the institutional quality service management for continual improvement.

文档编号：

G/TBT/N/RWA/1092

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原文文档翻译文档

ICS Code：

03.100.70 - Management systems

通告文档/来源：

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通告目的：

Consumer information, labelling (TBT)
Prevention of deceptive practices and consumer protection (TBT)
Protection of human health or safety (TBT)
Protection of the environment (TBT)
Quality requirements (TBT)
Reducing trade barriers and facilitating trade (TBT)
Cost saving and productivity enhancement (TBT)

DRS 588: 2024, Quality Service Management in Public Sector — Requirements for institutionalization and accountability

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